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Plumbing & Better Business Bureau (BBB)

What Are BBB Ratings Anyway? What do they mean? Why are they important?

What is a BBB A+ Rating?

The Better Business Bureau (BBB) is a nonprofit organization that helps consumers find trustworthy businesses. The BBB rates businesses on a scale of A+ to F based on factors including the company’s complaint history, responsiveness to customer complaints, and its business practices.

A BBB A+ rating is the highest rating that a business can receive from the BBB. It indicates that the company has a good reputation and has met BBB’s high customer service and business practices standards.

Why is a BBB A+ Rating Important for Plumbers?

Plumbing is a critical service; when something goes wrong, it can be a significant inconvenience or even a disaster. When you need a plumber, you want to be sure you are hiring a reliable and trustworthy company. A BBB A+ rating is an excellent way to ensure you get quality service.

Why a BBB A+ Plumbing Company is Critical to Finding a Good Plumber in Houston

Houston is a large and growing city, and with that growth comes several challenges, including plumbing and water problems. When it comes to finding a good plumber, choosing a reputable and trustworthy company is crucial. A BBB A+ rating indicates that a plumbing company is reliable and has a good customer service track record.

How to Find a BBB A+ Plumbing Company in Houston

The BBB website has a database of businesses accredited by the BBB. You can search for plumbers in Houston by zip code or by keyword. When you find a company you are interested in, check its rating and read customer reviews.

Heaton Plumbing Inc. BBB Business Review

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Three Signs of Galvanized Pipe Failure in Houston, Texas

By Michael Heaton, Master Plumber 3 Signs of Galvanized Pipe Failure in Houston, Texas Galvanized pipes were once

History of Houston Texas Water

**History of Water and Plumbing in Houston, Texas** Houston is a city of over two million people and is the

Danielle

1683076203

Had thrown organs peels in the soap causing a back up in my sink and laundry room. Michael arrived quickly and flushed out the clog we had. Found out there was also some grease build up and a mix of dish pod powder!Really great and stress relieving experience 👌 Highly recommend!

Stefanie P

1674511982

I am so pleased with them. My daughter's house had plumbing issues and they went above and beyond to accommodate her and her schedule. I am so thankful I found y'all. Thank you so much. Thank you for arriving way before your time to accommodate her!!!

Gary Beard

1669145284

These guys are awesome! Washer was spewing water out of the drain. Called them and they were there in 15-20 minutes. Cleared the line and got back to washing clothes. Thank y’all!

casey duty

1660316695

Excellent job and service. They not only fixed the symptom they fixed the problem. Finally a company I feel comfortable using and recommending.

Shawn Bird

1654213369

Heaton Plumbing Inc didn't have a technician available so I went with American Plumbing & Maintenance.

Sean Cox

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Lauren Pope

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Anita Cain

1649176877

Absolutely cannot say enough about this company! I called on a Saturday when 7 other companies turned me away. Day prior had another plumber out that was unable to resolve my issue. Heaton sent out Nathan, he was professional,polite and he and Mike worked 5 hours until the issue was resolved. Few days later Mike made a follow up call, I will never use any other plumbing company.

Nathan Allen

1645639566

Mike always does a great job and was very timely on his response and keep me posted on his arrival time.

Ann Clayton

1645227873

Very happy and please with the service.

Cyril Okeke

1645219173

Debbie Parton

1643042058

Heaton Plumbing has made 2 house calls for us over a span of 3 years. Both occasions brought swift correction to our problems. Heaton Plumbing is ALWAYS professional, courteous, and quickly finds the root cause of the problem. Heaton ALWAYS has a reasonable solution based on experience that has the customer in mind.In both cases, Heaton Plumbing called before coming, showed up on time at the early part of the 2 hour window, very quickly resolved the problems.I will ALWAYS recommend them!

G. Davis (G Davis)

1641398587

Great response over a holiday week. Very knowledgeable. Provided price before service.Resloved recurring issue, took some time and effort, will use again.

William Buddy Peairson III

1641397950

Larry Anthon

1641397653

Nathan was an exemplary technician. Everything was done quickly and with the utmost care and consideration.

Douglas McDougal

1638915599

Ok. So I’m conflicted on whether or not I had a good experience with this company. First I got a great price on a new tankless water heater install but this was apparently due to a previous employee failing to give a proper quote. Plumbers came to install and took the day to get it done. That was expected. When I went to pay though I discovered that the plumber had installed the wrong unit. Turns out the wrong unit didn’t have an internal recirculating pump. That is ok because I don’t have the plumbing to utilize the recirculating pump properly anyways. Now I had the issue that the quoted price was for the more expensive unit. The company graciously gave me a refund for the difference in unit costs and I continued on my way. The units are identical except for the recirculating pump so it’s not really a big deal. Minus one star that any of these issues even occurred because honestly, they shouldn’t have but given that they worked with me, gave me a further discount on an already mistakenly good price, I would definitely recommend them to anyone given their honesty and great customer service. This company is one of the few companies remaining with integrity. They care about fixing their mistakes and making it right with their customers. Thanks Heaton. I look forward to working with you in the future.

Brian Rawls

1638913048

Jia-Yen Chi

1638203047

Mirna Jackson

1638044967

Tosha did an excellent job on unplugging the kitchen sink, she's is very knowledgeable on her work and explain to me what she was going to do and now my sink is clear and working perfectly. I highly recommend this company, will definitely used them again.

Linda Raeth

1637250059

I would recommend Heaton for your plumbing needs. Nathan was very experienced and explained the repairs in terms I could understand. He arrived promptly and behaved in a friendly, but professional manner. He also presented himself professionally wearing a uniform and driving a nice truck with the companies logo.

Jess Garza

1637185830

Very professional, knowledgeable and friendly people. I would recommend them to my family, friends, coworkers and anyone in need of their service. Give them a call you would not regret it. Thank you Mike & Nathan.

Michael Guerra

1636939729

They are ones to call! I used them before and will continue to use them for all my plumbing needs. Pricing is competitive and work is always top notch. Thank you so much!

Optifys FN

1636939465

Needed a new faucet installed and Mikes team was fast and professional. Krystina was very polite when scheduling my service and Mike was prompt and professional. He installed the faucet and ensured any mess was cleaned up. Already booked them for my water softener install! Thanks again!!

Lisa Wichkoski

1636930895

Heather Sipole

1636928924

Nathan was on time, explained everything, did an excellent job and was VERY reasonably priced! I definitely will use Heaton Plumbing again and request Nathan!

Frank Jenson

1632747270

They were prompt and repaired leaking pipe on time and for a fair price.

Stevie Russell

1632546208

Awesome guys totally professional best in Texas hands down!!

Bert Deleza

1627401241

All in all, a good experience. I’m a new customer and was unsure of the service. They ordered a new faucet for me. Very pleased with the selection. Actually they texted a pic and I approved it. I own a 100 yr. old house, and Mike seemed to know his way around my old pipes. They answered my questions. This job was done today. So far….satisfied.

Julie Engbrock

1627136390

What a delightful experience!

Jesse Lozano

1623969148

Tosha and Breedon from Heaton Plumbing came to our home to work on a leak that was worked on previously by others. They were super friendly, provided great service and their work was superb! We couldn't have asked for a better company to service our issues and they sent us two of their best employees to provide their service and expertise. We are so happy with the work done. We will definitely call them for all our future plumbing work or issues. Thanks again Heaton Plumbing, Tosha and Breedon!!

John Herston

1617666513

PRICEY!!! They came out around the time they said they would but charged "after hours" fee on top of a service call fee ($185)!!! Then charged another $300 for a drain clearing that took less than 20 mins.

Lillie Hope

1617295944

Taylyr Case

1615223560

Tasha was super professional and very sweet. Its nice to see women in the field. Definitely would recommend. She was not afraid to get under my trailer spider webs and all.

1613685732

Really glad they were able to come out same day and get the job done. Our pipes burst due to the winter freeze and I had called several other companies but of course due to high demand no one was available today. Tosha and Marty were sent out to repair the pipes and they were in and out in less than 2 hours. We’re super thankful for them and Heaton Plumbing! Would definitely recommend them.

Sharon White

1611277515

On time for appointment

Robin Kendrick-Yates

1610397513

Mike showed up early and did an outstanding job! I highly recommend Heaton Plumbing. They are the only one who responded on a holiday weekend. I had a busted pipe and had to turn the water to the house off. Mike made it only a small inconvenience, when it could have been disastrous!

J.D. Walker (jwalker)

1606840620

I contacted Heaton after a not so handy handyman attempted to install my new kitchen sink to old pipe and failed. Not knowing what he was doing the armature cut the pipe flush with the wall and found he could not connect new pipe and sink. You get what you paid for; best to do it right the first time. Two incredibly professional plumbers, a male and a female came promptly at 8:00 am. reviewed the work and gave me a price. They worked together as a team to make a difficult repair complete quickly and efficiently. The end price was way beyond what I expected for such a difficult job. I understand why they have a AAA Better Business rating. Tosha and the entire team at Heaton rock!!! I will definitely use them again for other work I need done around the house.

Richard Kreger

1600217745

metaloutpost

1593194270

I called at about 11:30 and a lady named Christina said a plumber could be there in a few hours. 30 minutes later the plumber showed up.He asked what the exact problem was and I explained it. He looked at the fixture, verified drains and clean out locations and told me the issue was probably a minor clog. A few minutes later the toilet was flushing exactly right. The plumber said we needed a new commode or we need to buy an auger. We are buying an auger this weekend.Qualified professionals doing quality work at a medium price. Fast and thorough.Overall an excellent service.

Dianne Baudoin

1590716647

I noticed a leak in my ceiling that morning, I called Heaton Plumbing, they arrived within hours accessed the problem and had it fixed within an hour.

teresa pacheco

1590698493

Gary Medina

1590687100

Professional business high priced for a 10 minute job.

Betty Freeman

1590685156

They did a good job, Thank you

Addie Cheree

1587877847

Cheryl Thompson

1587000331

We appreciated Mike's professionalism and response to our requests.

Jerry Sun

1582711734

We are looking to have the washer and dryer moved into the garage. This would require supply and drain lines installed. I was given excellent explanations as to why or why not something could be done. A day later they called with another idea alternative to digging a tunnel. I felt that they always have the customer in mind. I will be calling them today to finalize dates. You can not go wrong with choosing Heaton Plumbing.

Alexis Hunter

1582601903

Prompt response. Fast and thorough. We have used them in 2014 to replace water heaters and no issues to this day. Used them again in 2020 and still great service.!!

Randy Rubio

1582575900

Heaton Plumbing does an excellent job. They are professional and thorough.

Doris Clark

1582563813

Greet you with a smile and a handshake great customer skills and prices are reasonable. I would gladly recommend anyone to heaton plumbing company.

tasha shawnta

1582213910

Cate Jackson

1581719235

I needed my gas valve replaced so that my dryer could be hooked up. I initially tried on my own, but the job proved too complicated and gas is not something you want to be unsure of! Heaton took excellent care and didn't make me feel bad or embarrassed for attempting anything on my own. Excellent communication on all things (arrival time, what the job entails/requires, cost) and very pleasant. They come out with a truck full of all the supplies you might need to get the job done as quickly as possible. Very professional and efficient. I recommend them and will use them again.

Steve Frayne

1581192851

Pricy but they do good work

Chris Lindsey

1581024004

My water heater went out the night before. I called them and they said they would be out at 8am the next morning. They arrived at my house when they said they would. Gave me a good quote and was willing and able to do the work right away. Will highly recommend them to friends and family.

Pat Jackson

1581023117

Johan McElroy

1581022946

The Plummer came out for 3rd time to fix issue with no complaints and did it on warranty. The Plummer is always courteous and has fixed the problem. I would recommend Heaton Plumming to family and friends.

Stephanie Finch

1581007834

Very responsive, gave good suggestions on repairs and quickly fixed issue. Thanks!

Robert Mytelka

1574726883

Very professional and fairly priced

Corey Wadley

1573149086

Absolutely a wonderful experience! From start to finish everything I could hope for. Communication was friendly and transparent. Nathan, Josh, and Christina were so helpful and knowledgeable. I felt like my project, even being residential was a top priority. Appointments and start/ finish times were kept and the inspection passed the first time with flying colors. I will actively look for reasons, in the future to use this group again! I can’t say enough good things about these people.

Darrell Rice

1571782704

hank wamble

1571778544

Mike is too notch! I appreciate the willingness and help jumping through the inspection hoops. City government is there for a reason... 🤷🏼‍♂️

Kristi Sanchez

1571539064

barry cofer

1568394467

Marie Baldwin

1564955327

We just had a tankless water heater installed in our upstairs attic. Nathan was very knowledgeable and offered several options. He and Josh had the job done in less than one day. I highly recommend Heaton Plumbing!

1563836950

1562783027

1562781731

1562780685

If I could give 15 Stars I would have given to them they were great they were efficient they do what they were doing and I loved it.

Charles Couchenour

1561138737

Very professional and sociable, completed the job quickly and correctly.

Rhonda Wilson

1559509162

My parents have used Heaton Plumbing twice and both times they were very impressed and satisfied.

Jennifer Howard

1558536152

They are nice people u will appreciate them I did

Jesse Ashley

1556764084

Julie Tiedemann

1556751820

They have done work for us before returning customerThey guarentee there work

John Lair

1556745768

Sandra Pritchard

1556729410

David Ward

1552351618

Had a commode replaced. They were timely and did a good job and cleaned up.

Elliott Johnson

1551373055

Heaton Plumbing is the definition of customer service excellent at its finest! Nathan was the technician that arrived at my residence about an hour later, he was very professional and definitely very knowledgeable in the plumbing arena. I would highly recommend Heaton Plumbing for issues large or small. As the old saying goes " Happy wife Happy Life". Thanks to the Heaton Team.

Landon Marx

1549645760

Tonya Morgan

1548716466

Nathan and Josh did a great job. They were professional and very nice. I am extremely pleased with the job they did.

Alyssa Greene

1548703131

Gianna Richards

1548691112

Dave Brooking

1547818140

We have used Heaton Plumbing several times now and they always go above and beyond to provide excellent service. From the initial visit, estimation and to work completion their attitude, consideration and professionalism has far exceeded expectations. These guys are GREAT.

Julie alvear

1547136731

i called after hours , they were the only ones that were actually able to go out nathan was very sweet and got the job done the right way , for a very afforadable price, will definitely call them again , very punctual , and 2 year warranty on the plumbing work.

Andrea Lane

1546607167

With any plumbing issue that I choose not to tackle myself, I call Heaton Plumbing. They are Professional and knowledgeable.

Rocio Lopez

1546265478

Wayne McPherson

1543516589

Very courteous. Your work was excellent. We will probably have you convert our fireplaces.

Christopher Bridges

1541804735

Great experience. Fixed my water heater up fast and no problems since. Mike and Tasha were both very professional and knowledgeable. Will definitely call them again in the future.

D Hughes

1541469797

Michael did everything expected, the job was done in as timely a manner as the weather allowed. My situation was not a normal installation due to an older home, he reached out to the city inspector to assure that the end product would be approved when he was quoting the job. Others will not make this effort, he covered his bases from the start which made for a successful job for him and his client. If I need any further plumbing help, I will call Heaton Plumbing and will recommend them when asked.

Kathy Fitzgerald

1540766849

Excellent and prompt service!! Highly recommend these folks! Very affordable!

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Plumbing & Better Business Bureau (BBB)

What Are BBB Ratings Anyway? What do they mean? Why are they important?

What is a BBB A+ Rating?

Why is a BBB A+ Rating Important for Plumbers?

Why a BBB A+ Plumbing Company is Critical to Finding a Good Plumber in Houston

How to Find a BBB A+ Plumbing Company in Houston

Like this:

Related

Related Posts

Three Signs of Galvanized Pipe Failure in Houston, Texas

Like this:

History of Houston Texas Water

Like this:

Plumbing & Better Business Bureau (BBB)

What Are BBB Ratings Anyway? What do they mean? Why are they important?

What is a BBB A+ Rating?

Why is a BBB A+ Rating Important for Plumbers?

Why a BBB A+ Plumbing Company is Critical to Finding a Good Plumber in Houston

How to Find a BBB A+ Plumbing Company in Houston

Share this:

Like this:

Related

Related Posts

Three Signs of Galvanized Pipe Failure in Houston, Texas

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Like this:

History of Houston Texas Water

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