Had thrown organs peels in the soap causing a back up in my sink and laundry room. Michael arrived quickly and flushed out the clog we had. Found out there was also some grease build up and a mix of dish pod powder!Really great and stress relieving experience 👌 Highly recommend!
I am so pleased with them. My daughter's house had plumbing issues and they went above and beyond to accommodate her and her schedule. I am so thankful I found y'all. Thank you so much. Thank you for arriving way before your time to accommodate her!!!
Absolutely cannot say enough about this company! I called on a Saturday when 7 other companies turned me away. Day prior had another plumber out that was unable to resolve my issue. Heaton sent out Nathan, he was professional,polite and he and Mike worked 5 hours until the issue was resolved. Few days later Mike made a follow up call, I will never use any other plumbing company.
Heaton Plumbing has made 2 house calls for us over a span of 3 years. Both occasions brought swift correction to our problems. Heaton Plumbing is ALWAYS professional, courteous, and quickly finds the root cause of the problem. Heaton ALWAYS has a reasonable solution based on experience that has the customer in mind.In both cases, Heaton Plumbing called before coming, showed up on time at the early part of the 2 hour window, very quickly resolved the problems.I will ALWAYS recommend them!
Ok. So I’m conflicted on whether or not I had a good experience with this company. First I got a great price on a new tankless water heater install but this was apparently due to a previous employee failing to give a proper quote. Plumbers came to install and took the day to get it done. That was expected. When I went to pay though I discovered that the plumber had installed the wrong unit. Turns out the wrong unit didn’t have an internal recirculating pump. That is ok because I don’t have the plumbing to utilize the recirculating pump properly anyways. Now I had the issue that the quoted price was for the more expensive unit. The company graciously gave me a refund for the difference in unit costs and I continued on my way. The units are identical except for the recirculating pump so it’s not really a big deal. Minus one star that any of these issues even occurred because honestly, they shouldn’t have but given that they worked with me, gave me a further discount on an already mistakenly good price, I would definitely recommend them to anyone given their honesty and great customer service. This company is one of the few companies remaining with integrity. They care about fixing their mistakes and making it right with their customers. Thanks Heaton. I look forward to working with you in the future.
Tosha did an excellent job on unplugging the kitchen sink, she's is very knowledgeable on her work and explain to me what she was going to do and now my sink is clear and working perfectly. I highly recommend this company, will definitely used them again.
I would recommend Heaton for your plumbing needs. Nathan was very experienced and explained the repairs in terms I could understand. He arrived promptly and behaved in a friendly, but professional manner. He also presented himself professionally wearing a uniform and driving a nice truck with the companies logo.
Very professional, knowledgeable and friendly people. I would recommend them to my family, friends, coworkers and anyone in need of their service. Give them a call you would not regret it. Thank you Mike & Nathan.
Needed a new faucet installed and Mikes team was fast and professional. Krystina was very polite when scheduling my service and Mike was prompt and professional. He installed the faucet and ensured any mess was cleaned up. Already booked them for my water softener install! Thanks again!!
All in all, a good experience. I’m a new customer and was unsure of the service. They ordered a new faucet for me. Very pleased with the selection. Actually they texted a pic and I approved it. I own a 100 yr. old house, and Mike seemed to know his way around my old pipes. They answered my questions. This job was done today. So far….satisfied.
Tosha and Breedon from Heaton Plumbing came to our home to work on a leak that was worked on previously by others. They were super friendly, provided great service and their work was superb! We couldn't have asked for a better company to service our issues and they sent us two of their best employees to provide their service and expertise. We are so happy with the work done. We will definitely call them for all our future plumbing work or issues. Thanks again Heaton Plumbing, Tosha and Breedon!!
PRICEY!!! They came out around the time they said they would but charged "after hours" fee on top of a service call fee ($185)!!! Then charged another $300 for a drain clearing that took less than 20 mins.
Really glad they were able to come out same day and get the job done. Our pipes burst due to the winter freeze and I had called several other companies but of course due to high demand no one was available today. Tosha and Marty were sent out to repair the pipes and they were in and out in less than 2 hours. We’re super thankful for them and Heaton Plumbing! Would definitely recommend them.
Mike showed up early and did an outstanding job! I highly recommend Heaton Plumbing. They are the only one who responded on a holiday weekend. I had a busted pipe and had to turn the water to the house off. Mike made it only a small inconvenience, when it could have been disastrous!
I contacted Heaton after a not so handy handyman attempted to install my new kitchen sink to old pipe and failed. Not knowing what he was doing the armature cut the pipe flush with the wall and found he could not connect new pipe and sink. You get what you paid for; best to do it right the first time. Two incredibly professional plumbers, a male and a female came promptly at 8:00 am. reviewed the work and gave me a price. They worked together as a team to make a difficult repair complete quickly and efficiently. The end price was way beyond what I expected for such a difficult job. I understand why they have a AAA Better Business rating. Tosha and the entire team at Heaton rock!!! I will definitely use them again for other work I need done around the house.
I called at about 11:30 and a lady named Christina said a plumber could be there in a few hours. 30 minutes later the plumber showed up.He asked what the exact problem was and I explained it. He looked at the fixture, verified drains and clean out locations and told me the issue was probably a minor clog. A few minutes later the toilet was flushing exactly right. The plumber said we needed a new commode or we need to buy an auger. We are buying an auger this weekend.Qualified professionals doing quality work at a medium price. Fast and thorough.Overall an excellent service.
We are looking to have the washer and dryer moved into the garage. This would require supply and drain lines installed. I was given excellent explanations as to why or why not something could be done. A day later they called with another idea alternative to digging a tunnel. I felt that they always have the customer in mind. I will be calling them today to finalize dates. You can not go wrong with choosing Heaton Plumbing.
I needed my gas valve replaced so that my dryer could be hooked up. I initially tried on my own, but the job proved too complicated and gas is not something you want to be unsure of! Heaton took excellent care and didn't make me feel bad or embarrassed for attempting anything on my own. Excellent communication on all things (arrival time, what the job entails/requires, cost) and very pleasant. They come out with a truck full of all the supplies you might need to get the job done as quickly as possible. Very professional and efficient. I recommend them and will use them again.
My water heater went out the night before. I called them and they said they would be out at 8am the next morning. They arrived at my house when they said they would. Gave me a good quote and was willing and able to do the work right away. Will highly recommend them to friends and family.
The Plummer came out for 3rd time to fix issue with no complaints and did it on warranty. The Plummer is always courteous and has fixed the problem. I would recommend Heaton Plumming to family and friends.
Absolutely a wonderful experience! From start to finish everything I could hope for. Communication was friendly and transparent. Nathan, Josh, and Christina were so helpful and knowledgeable. I felt like my project, even being residential was a top priority. Appointments and start/ finish times were kept and the inspection passed the first time with flying colors. I will actively look for reasons, in the future to use this group again! I can’t say enough good things about these people.
We just had a tankless water heater installed in our upstairs attic. Nathan was very knowledgeable and offered several options. He and Josh had the job done in less than one day. I highly recommend Heaton Plumbing!
Heaton Plumbing is the definition of customer service excellent at its finest! Nathan was the technician that arrived at my residence about an hour later, he was very professional and definitely very knowledgeable in the plumbing arena. I would highly recommend Heaton Plumbing for issues large or small. As the old saying goes " Happy wife Happy Life". Thanks to the Heaton Team.
We have used Heaton Plumbing several times now and they always go above and beyond to provide excellent service. From the initial visit, estimation and to work completion their attitude, consideration and professionalism has far exceeded expectations. These guys are GREAT.
i called after hours , they were the only ones that were actually able to go out nathan was very sweet and got the job done the right way , for a very afforadable price, will definitely call them again , very punctual , and 2 year warranty on the plumbing work.
Michael did everything expected, the job was done in as timely a manner as the weather allowed. My situation was not a normal installation due to an older home, he reached out to the city inspector to assure that the end product would be approved when he was quoting the job. Others will not make this effort, he covered his bases from the start which made for a successful job for him and his client. If I need any further plumbing help, I will call Heaton Plumbing and will recommend them when asked.